In May of 2010, Russell Neville rejoined the Xerox Group of companies at Xerox International Partners to open and manage a new solutions definition lab based in Portland, Oregon. As Manager of Advanced Platforms and Solutions, he works closely with the marquee, Fortune 50 OEM customer to understand their business needs and to create a solutions and services strategy to meet those needs across multiple products. Mr. Neville collaborated with engineering teams at parent company Fuji Xerox to influence controller platform design and to provide market and customer requirement insight.
While operating the solutions lab, Mr. Neville coordinated the efforts of teams in Palo Alto, Japan, India and Singapore to deliver solutions such as a highly visible and successful printer management application for Xerox International Partner’s marquee customer. He provided extensive market analysis on existing and emerging printing solutions and communicated daily with executive and senior management peers. He devised solution and services strategy roadmaps across multiple product groups and controller platforms.
In his previous role, Mr. Neville joined the executive team at Interactive Northwest, Inc. in November of 2006. As the Director of Software Engineering, he led both the Engineering and Quality Control teams. Mr. Neville introduced a controlled development and quality lifecycle that dramatically reduced customer support incidents on project deployments. As part of the executive team, he defined the strategic product roadmap and led the R&D teams for those products.
At Interactive Northwest, Inc. Mr. Neville orchestrated the development for many, parallel project efforts. In the crucible of multiple, demanding fixed deadlines, he honed his multi-tasking skills. He provided technical leadership and architectural oversight for the company to deliver high quality interactive voice response applications.
As the Vice President of Technology and Product Development at CypherEdge, Mr. Neville had the responsibility to provide management, leadership and direction for the software engineering teams. These responsibilities included the technical definition of RazorLynx and CallMine product offerings, managing the product development teams, defining the technical platform and architecture of the product suite, and ensuring that business requirements for releases are met on schedule and within the defined budget.
Mr. Neville balanced the demand of evolving requirements against the realities of the resources, schedule, and application architecture. His oversight of product development included coordinating agile teams in the United States, India, and Beijing. Through definition of best practices, development standards, collaboration toolsets, and hands-on interaction with the development teams he orchestrated the distributed development model.
Mr. Neville has over 15 years of software development and delivery experience with a particular focus on enterprise web applications. Prior to joining CypherEdge, Mr. Neville co-founded the startup RazorLynx LLC. In his role as Vice President of Technology and Product Development, Mr. Neville architected and managed the delivery the RazorLynx Intelligent Services Network (ISN).
Before RazorLynx Mr. Neville was the chief architect and led a team of talented developers and analysts for the Customer Support System team within the Office Group at Xerox. In his role he ensured that the all technical projects were staffed, on schedule, met rigorous software development standards, and fit within the applications architecture.
In addition to the local development group, Mr. Neville successfully directed the development efforts of the offshore development team based in India. In his last project, Mr. Neville directed the efforts of 8 separate IT groups to deliver a cross-divisional call routing solution. In his architectural role, Mr. Neville influenced the Xerox Architecture Group’s strategic direction to focus on a standards-based architecture for application development. Prior to his experience with Xerox, Mr. Neville held software engineering roles with Tektronix and with the Software Automation Lab at the University of Oregon.
Throughout his career, Mr. Neville has a demonstrated record of innovation and execution. At Xerox, he designed, and delivered the Xerox PhaserSMART, an automated customer self-help system which has a cost reduction rate of $1.5 million dollars a year and is doubled each year for several years. The project was delivered for world-wide rollout in less than a year and substantially under budget.
Additionally, he led the technical teams in an 18 month North American Restructuring Project. The tools and automation delivered in this project reduced Customer Supports cost structure by $10 million dollars a year. In defiance of the high rates of failure for IT software development, Mr. Neville has a track record of successful delivery in the projects he has led, with and outstanding record of bringing projects within budget and on the original schedule.
Mr. Neville holds a BS in Computer Science from the University of Oregon, where he graduated near the top of his class and a BA in English Literature from the University of Montana, where he graduated magna cum laude. He is a Sun certified Java programmer and has authored and co-authored 7 patent filings.
In his spare time, Mr. Neville enjoys running, volunteers as a First Lego League robotics coach and is active in his local homebrewing club.